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Quality and Customer Care(Hardback)
Butterworth-Heinemann Ltd
Published:
26/05/1994
Combining two key topics in a new title for hotel/catering managers, this handbook covers quality standards and customer care. Emphasis is placed on a market-led approach to hospitality management.
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Managing Quality in Customer Care(Hardback)
Butterworth-Heinemann Ltd
Published:
31/10/1997
Many organisations identify customer care as a primary concern. Through the use of questions and examples, the author encourages the hospitality manager to take an objective view of their operation ...
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